Chiropractors' Association of Saskatchewan
3420A Hill Avenue,
Regina SK S4S 0W9
Phone 306-585-1411
Fax 306-585-0685
Registering a Complaint |
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Since chiropractic is a self-regulating profession, the Chiropractors’ Association of Saskatchewan (CAS) is primarily responsible for setting and enforcing standards to ensure public safety. Several committees, responsible to the eight-member board, monitor virtually every aspect of chiropractic practice. This includes legislatively mandated committees for investigation of complaints and discipline of members for professional misconduct or incompetence. Two members of the board are government appointed representatives of the public. One of these members must serve on the Discipline Committee. Although not required by law, the CAS appoints the other public board member to serve on its Investigation Committee. Public protection is further enhanced by the mandatory quality assurance program of the CAS, the Chiropractic Practice Enhancement Program, administered by the Quality Assurance Committee. The Quality Assurance Committee annually reviews a specific number of chiropractic practices to identify and rectify potential areas of concern before they become problems. As a mandatory condition of licensure, the CAS also requires its members to complete a specified number of approved continuing education courses. Despite the precautions noted above you may sometimes be dissatisfied with the service, attitude or conduct of your chiropractor. If this is the case you should feel that you can discuss the matter with your chiropractor in an open and forthright manner. Advising your chiropractor of your concerns may help to resolve the issue and increase your satisfaction with subsequent care. However, if the issue cannot be resolved through discussion, or if you feel discussion is not appropriate, you have the right to file a formal complaint. This is done by providing a complaint in writing to the Registrar of the CAS. The complaint should include: Keep a copy of the complaint for your records and forward the original to the Registrar at the CAS office. We know the complaints process can be stressful for both the complainant and the chiropractor. Our process is desgined to protect the public, while providing a fair hearing for the chiropractor. Once the complaint is received by the Registrar it is immediately forwarded to the Chair of the Investigation Committee for action. If it is determined that the complaint is well founded it is then referred to the Discipline Committee to determine if professional misconduct or incompetence has, in fact, occurred. If the practitioner is guilty then an appropriate penalty is determined which, depending on factors such as the severity of the offence, can range from a written apology to a revocation of the practitioner’s license to practice. The investigation and discipline process of the CAS is not a court of law. In filing a complaint you are asking the CAS to investigate the care and/or professional behavior provided by a chiropractor. The CAS cannot order a chiropractor to provide a patient with financial compensation. Patients seeking financial compensation should seek legal advice. A complaint to the CAS is not actionable. This means that you cannot be sued for what you state in a complaint, as long as it has been directed only to the CAS. If you need additional information about making a compliant or the complaint’s process, please contact the CAS Registrar, Ms. Judy Gilmour, or the CAS office.
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